Frequently Asked Questions

Frequently Asked Questions

Welcome to our FAQ page! Here you'll find answers to commonly asked questions about our pearls, jewelry, ordering process, and more. If you can't find the answer you're looking for, please don't hesitate to contact us at service@eusharon.com

Product Information

What types of pearls do you offer?

We specialize in freshwater pearls(non-nucleated cultured pearls), Edison pearls, and freshwater AK pearls. Also supply high quality and cost-effective Akoya pearls, South Sea pearls and Tahitian pearls.

What are Edison pearls?

Edison pearl is a type of cultured freshwater pearl known for its large size(9-16 mm in diameter), metallic luster, and unique shapes. Edison pearls are available in unique colors such as "Ultra Violet", which reaches Vivid Violet, brown, orange, etc.

For more information on Edison pearls please click the article below:
What Is Edison Cultured Pearl?

Are your pearls real?

Yes, all of our pearls are 100% genuine cultured pearls. We own our pearl farms and can provide certificates of authenticity upon request.
For knowledge of natural or cultured pearls, please see this article:
Difference Between Natural Pearls and Cultured Pearls

What is the quality of your pearls?

We are committed to offering high-quality pearls. Our pearls are hand-picked, and we have a rigorous quality control process. We focus on high-end pearls and have a large production volume to ensure we can select the best.
For more details of our pearl standards and quality control please see this article:
Ultimate Guide to Pearls-Grading Standards and Quality Control

Do your pearls come with a certificate?

Yes, we can provide a certificate of authenticity from NGTC or other authoritative appraisal agencies for an additional fee of $30-$100 per pearl/strand/jewelry piece. This process takes 2-3 working days. Please request a certificate when placing your order.

Are your pearls drilled?

We will mark as "half drilled or full drilled" on the page of loose pearl products. If there is no description of "half drilled" or "full drilled", the loose pearls are without holes by default. If you need hole drilled, you can contact us by email or leave messages on your order. We will discuss with your for the details of hole drilling before ship out.

Can loose pearls be drilled?

Yes, we offer drilling services. Our standard drilling sizes are:

For half drilled:
Pearl size 9mm and up: 0.9mm
Pearl size 4mm to 9mm: 0.8mm
Pearl size below 4mm: 0.6mm

For full drilled:
Pearl size 12mm and up: 0.8mm
Pearl size 8mm to 12mm: 0.7mm
Pearl size below 8mm: 0.6mm

For special drilling requests, please contact us before ordering.

Can I add my logo to the products?

Yes, we offer logo customization. There may be an additional fee depending on the design and order quantity.
Contact us with your logo and design for a quote. For large orders, we generally do not charge a fee.

Do you offer OEM services?

Yes, OEM (Original Equipment Manufacturer) is one of our main services. You can send us your drawings or photos, and our design team will help bring your designs to life. The production time for a custom design is around 7 working days for a new mold and 7-15 working days for the main production. Our MOQ for OEM orders is 50-200 pieces depending on the design.

Can I customize the packing?

Yes, we can customize the packaging depending on the order quantity.
Contact us for details.

Ordering and Payment

How do I place an order?

Orders may be conveniently placed through our official website.

Customers are advised to:

1. Navigate through our curated collections.
2. Select preferred merchandise items.
3. Add desired products to the digital cart.
4. Finalize transactions via our secure checkout system.

Upon order submission, our fulfillment team will initiate contact to verify purchase specifications and confirm transaction details prior to processing.

What is the Minimum Order Quantity (MOQ)?

The MOQ (Minimum Order Quantity) designation varies across product pages. Each product page specifies its respective MOQ requirement, and items can be added to your cart directly at the designated minimum quantity. All prices displayed represent wholesale rates based on volume purchasing.

Can I place a sample order?

Since pearls develop naturally, each specimen possesses unique characteristics. While we implement rigorous grading and classification processes in accordance with our quality standards, minor individual variations may still occur. Therefore, we advise against purchasing quantities of one to two pearls, as such a small sample size cannot adequately represent the quality consistency across the entire batch. To ensure product uniformity and meet quality expectations, we strongly recommend adhering to the Minimum Order Quantity (MOQ) requirement.

What payment methods do you accept?

We accept PayPal, Telegraphic Transfer (TT), and major credit cards. Our website utilizes secure encrypted protocols to safeguard your personal information and transaction privacy.

Is PayPal available?

Yes, PayPal is a payment option at checkout.

Does your online price include all duty and taxes?

The prices on our website do not include any import duties or taxes that may be applied by your country’s customs authority. These charges are typically the responsibility of the recipient according to international shipping regulations. We recommend you consult with your local customs office for more information on potential fees.

Shipping and Delivery

How much is the international shipping fee?

We utilize DHL and FedEx International Priority services for order fulfillment. Shipping fees are calculated based on the destination country and total parcel weight. Complimentary standard shipping is provided for orders exceeding $300 USD. For orders below this threshold, applicable shipping fees will be automatically determined during the payment process.

How long will it take to ship my order?

In-stock items are processed and dispatched within 2-3 business days following order confirmation. Customized orders require additional production time and will be processed accordingly.

For international shipments, delivery timelines typically range between 3-7 business days, depending on the destination country’s customs clearance procedures and local postal operations.

A shipment confirmation email containing your tracking details will be automatically generated upon dispatch, ensuring full visibility of your order’s transit status.

Do you offer free shipping?

Orders meeting or exceeding the $300 USD threshold qualify for our no-cost expedited delivery service, subject to standard terms and conditions.

How do I track my order?

Upon dispatch of your order, a shipping confirmation email containing your tracking details will be automatically generated. This unique tracking identifier enables real-time monitoring of your parcel’s transit status through the DHL Express or FedEx International Priority online platforms, with delivery timelines varying by destination country customs protocols and carrier service levels.

Returns and Exchanges

What is your return policy?

Our quality assurance protocol guarantees a 30-day post-delivery remediation window for manufacturing defects or material discrepancies in product specifications. Purchasers encountering non-conforming items may initiate a return authorization protocol through our customer service portal to obtain complete reimbursement of the purchase price, contingent upon compliance with original packaging preservation and documented defect verification.

How do I return a product?

Contact us at service@eusharon.com or form to initiate a return. We will provide you with instructions on how to return the product.

Who pays for return shipping?

If the return is due to a quality issue or an error on our part, we will pay for return shipping. For returns due to other reasons (e.g., customer remorse), the customer is responsible for return shipping costs.

Warranty and Repairs

What is your warranty policy?

All products are 100% new and original and have passed QC inspection before shipment. We offer free shipping returns for any quality issues. If you have a problem with your product, please contact us within 48 hours of receipt, and we will assist you.

Pearl Care

How do I care for my pearls?

Pearls, as organic gemstones, require proper care. After each use, gently wipe them with a soft, damp cloth. Avoid contact with perfume, hairspray, alcohol, or other chemicals. Always store pearls separately from other jewelry pieces.

Company Information

Where are your pearls from?

Our pearl farms are located in Zhuji, Zhejiang province, China, a region renowned for pearl cultivation.

Why should I buy pearls online from you?

We are a professional freshwater pearl wholesaler with over 21 years of experience. We own our pearl farms, which allows us to offer high-quality pearls at competitive prices. We are committed to providing excellent customer service and ensuring your satisfaction.

What are your advantages?

✅Natural cultured pearls and pearl jewelry
✅21 years of industry experience
✅Strict and professional quality control system🔍
✅Direct farm supply for lower costs
✅High-quality pearls at the best prices
✅All products can pass NGTC or GIA testing agency certifications
✅Lead-free and nickel-free accessories
✅Video viewing services available
✅Strong R&D team developing new designs weekly
✅Positive customer reviews
✅Sample orders accepted
✅Logo printing service available

Worldwide Shipping
Easy Order Tracking
International Warranty
100% Secure Checkout