FAQs

We specialize in freshwater pearls, Edison pearls, and Akoya pearls.

Edison pearls are a type of cultured freshwater pearl known for their large size, metallic luster, and unique shapes.

Yes, all of our pearls are 100% genuine cultured pearls. We own our pearl farms and can provide certificates of authenticity upon request.

We are committed to offering high-quality pearls. Our pearls are hand-picked, and we have a rigorous quality control process. We focus on high-end pearls and have a large production volume to ensure we can select the best.

Yes, we can provide a certificate of authenticity from NGTC or other authoritative appraisal agencies for an additional fee of $30-$100 per pearl/strand/jewelry piece. This process takes 2-3 working days. Please request a certificate when placing your order.

We will mark as "half drilled or full drilled" on the page of loose pearl products.
If there is no description of "half drilled" or "full drilled", the loose pearls are without holes by default.
If you need hole drilled, you can contact us by email or leave messages on your order. We will discuss with your for the details of hole drilling before ship out.

Yes, we offer drilling services. Our standard drilling sizes are:

For half drilled:
Pearl size 9mm and up: 0.9mm
Pearl size 4mm to 9mm: 0.8mm
Pearl size below 4mm: 0.6mm

For full drilled:
Pearl size 12mm and up: 0.8mm
Pearl size 8mm to 12mm: 0.7mm
Pearl size below 8mm: 0.6mm

Yes, we offer logo customization. There may be an additional fee depending on the design and order quantity. Contact us with your logo and design for a quote. For large orders, we generally do not charge a fee.

Yes, OEM (Original Equipment Manufacturer) is one of our main services. You can send us your drawings or photos, and our design team will help bring your designs to life. The production time for a custom design is around 7 working days for a new mold and 7-15 working days for the main production. Our MOQ for OEM orders is 50-200 pieces depending on the design.

Yes, we can customize the packaging depending on the order quantity. Contact us for details.

You can easily place an order directly through our website. Browse our collections, select the items you want, and proceed to checkout. We will contact you to confirm your order details.

MOQ stands for Minimum Order Quantity. It varies depending on the product. For loose pearls and pearl strands, the MOQ is listed on the individual product page. For example, [Specific Type of Pearl] may have an MOQ of [Number], while [Another Type of Pearl] might have a different MOQ. The MOQ displayed as "1 sample" means the price is for a sample or trial order. For wholesale pricing, select the quantity options like 10pcs, 100pcs, or more.

Yes, sample orders are welcome. Please contact us at service@eusharon.com with the details of the size, shape, color, and other specifications you're interested in.

We accept PayPal, TT (bank transfer), and credit cards. Our website is secure, and your privacy is protected.

Yes, PayPal is a payment option at checkout.

We ship via DHL or FedEx. Shipping costs vary by destination and package weight. We offer free shipping on orders over $300. For orders under $300, shipping costs will be calculated at checkout.

For in-stock items, we typically ship within 2-3 business days. Customized orders will take longer. You will receive a tracking number once your order has shipped.

Yes, we offer free shipping on orders over $300.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment 1 on the DHL or FedEx website.

We offer a 30-day return policy for any quality issues. If you receive a product that is not as described or is defective, you can return it for a full refund.

Contact us at service@eusharon.com to initiate a return. We will provide you with instructions on how to return the product.

If the return is due to a quality issue or an error on our part, we will pay for return shipping. For returns due to other reasons (e.g., customer remorse), the customer is responsible for return shipping costs.

All products are 100% new and original and have passed QC inspection before shipment. We offer free shipping returns for any quality issues. If you have a problem with your product, please contact us within 48 hours of receipt, and we will assist you.

Pearls, as organic gemstones, require proper care. After each use, gently wipe them with a soft, damp cloth. Avoid contact with perfume, hairspray, alcohol, or other chemicals. Always store pearls separately from other jewelry pieces.

Our pearl farms are located in Zhuji, Zhejiang province, China, a region renowned for pearl cultivation.

We are a professional freshwater pearl wholesaler with over 21 years of experience. We own our pearl farms, which allows us to offer high-quality pearls at competitive prices. We are committed to providing excellent customer service and ensuring your satisfaction.

·Natural cultured pearls and pearl jewelry.

·21 years of industry experience.

·Direct farm supply for lower costs.

·High-quality pearls at the best prices.

·All products can pass NGTC or other testing agency certifications.

·Lead-free and nickel-free accessories.

·Video viewing services available.

·Strong R&D team developing new designs weekly.

·Positive customer reviews.

·Sample orders accepted.

·Logo printing service available.