Frequently Asked Questions

Thank you for your question! We’ve specialized in high-end pearls and pearl jewelry for over 21 years, making us your ideal wholesale partner. Here’s why:

  ⅰ. Direct Farm Supply: We source pearls directly from farms in large quantities to reduce costs, ensuring you get the best prices.

  ⅱ. Quality Certification: All products undergo rigorous testing by NGTC, GIA, or other certified agencies, which guarantees authenticity and value retention.

  ⅲ. Order Verification: We confirm your order details twice to avoid errors once you place an order on our website.

  ⅳ. Transparent Quality Checks: We provide video and photo verification online. The pearls you receive will match the quality shown, and we offer sample orders before bulk purchases. You’re also welcome to visit our facility in person.

  ⅴ. Proven Customer Satisfaction: Our clients consistently praise our service after their first purchase, and we’re confident we can boost your profits.

  ⅵ. Safe Materials: All accessories are lead-free and nickel-free. All pearls are free from migratable fluorescent whitening agents.

✅Natural cultured pearls and pearl jewelry
✅21 years of industry experience
✅Strict and professional quality control system🔍
✅Direct farm supply for lower costs
✅High-quality pearls at the best prices
✅All products can pass NGTC or GIA testing agency certifications
✅Lead-free and nickel-free accessories
✅Video viewing services available
✅Strong R&D team developing new designs weekly
✅Positive customer reviews
✅Sample orders accepted
✅Logo printing service available

We are a professional freshwater pearl wholesaler with over 21 years of experience. We own our pearl farms, which allows us to offer high-quality pearls at competitive prices. We are committed to providing excellent customer service and ensuring your satisfaction.

Thank you for your question. I am thrilled to give you some suggestions if they are beneficial for your store. We are a professional manufacturer of pearls and jewelry, cultivating high-quality freshwater pearls. Our main products are pearls and pearl jewelry, all our pearls are cultivated in our farm and though a strict pearl selection standard. Our experienced design team will design around 200-300 new pearl jewelry pieces per month to ensure all our customers can get all they want.

Beyond Pearl Wholesale Solutions, Eusharon provides comprehensive industry expertise, collaborative support services, and worry-free after-sales assurance. We transcend transactional relationships by building sustainable partnerships that drive mutual profitability. Discover our value-driven approach in the ‘About Us’ section or contact our partnership team via email for tailored cooperation frameworks.

Our pearl farms are located in Zhuji, Zhejiang province, China, a region renowned for pearl cultivation.

We specialize in freshwater pearls(non-nucleated cultured pearls), Edison pearls, and freshwater AK pearls. Also supply high quality and cost-effective Akoya pearls, South Sea pearls and Tahitian pearls.

Edison pearl is a type of cultured freshwater pearl known for its large size(9-16 mm in diameter), metallic luster, and unique shapes. Edison pearls are available in unique colors such as "Ultra Violet", which reaches Vivid Violet, brown, orange, etc.

For more information on Edison pearls please click the article below:
▶What Is Edison Cultured Pearl?

Yes, all of our pearls are 100% genuine cultured pearls. We own our pearl farms and can provide certificates of authenticity upon request.
For knowledge of natural or cultured pearls, please see this article:
Difference Between Natural Pearls and Cultured Pearls

We are committed to offering high-quality pearls. Our pearls are hand-picked, and we have a rigorous quality control process. We focus on high-end pearls and have a large production volume to ensure we can select the best.
For more details of our pearl standards and quality control please see this article:
Ultimate Guide to Pearls-Grading Standards and Quality Control

Yes, we can provide a certificate of authenticity from NGTC or other authoritative appraisal agencies for an additional fee of $30-$100 per pearl/strand/jewelry piece. This process takes 2-3 working days. Please request a certificate when placing your order.

We will mark as "half drilled or full drilled" on the page of loose pearl products. If there is no description of "half drilled" or "full drilled", the loose pearls are without holes by default. If you need hole drilled, you can contact us by email or leave messages on your order. We will discuss with your for the details of hole drilling before ship out.

Yes, we offer drilling services. Our standard drilling sizes are:

For half drilled:
Pearl size 9mm and up: 0.9mm
Pearl size 4mm to 9mm: 0.8mm
Pearl size below 4mm: 0.6mm

For full drilled:
Pearl size 12mm and up: 0.8mm
Pearl size 8mm to 12mm: 0.7mm
Pearl size below 8mm: 0.6mm

For special drilling requests, please contact us before ordering.

Yes, we offer logo customization. There may be an additional fee depending on the design and order quantity.
Contact us with your logo and design for a quote. For large orders, we generally do not charge a fee.

Please make sure you are the owner or authorized user of the logo that you provide.

Yes, OEM (Original Equipment Manufacturer) is one of our main services. You can send us your drawings or photos, and our design team will help bring your designs to life. The production time for a custom design is around 7 working days for a new mold and 7-15 working days for the main production. Our MOQ for OEM orders is 50-200 pieces depending on the design.

Yes, we can customize the packaging depending on the order quantity.
Contact us for details.

Orders may be conveniently placed through our official website.

Customers are advised to:

1. Navigate through our curated collections.
2. Select preferred merchandise items.
3. Add desired products to the digital cart.
4. Finalize transactions via our secure checkout system.

Upon order submission, our fulfillment team will initiate contact to verify purchase specifications and confirm transaction details prior to processing.

The MOQ (Minimum Order Quantity) designation varies across product pages. Each product page specifies its respective MOQ requirement, and items can be added to your cart directly at the designated minimum quantity. All prices displayed represent wholesale rates based on volume purchasing.

Since pearls develop naturally, each specimen possesses unique characteristics. While we implement rigorous grading and classification processes in accordance with our quality standards, minor individual variations may still occur. Therefore, we advise against purchasing quantities of one to two pearls, as such a small sample size cannot adequately represent the quality consistency across the entire batch. To ensure product uniformity and meet quality expectations, we strongly recommend adhering to the Minimum Order Quantity (MOQ) requirement.

We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or PayPal. We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.

Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

The prices on our website do not include any import duties or taxes that may be applied by your country’s customs authority. These charges are typically the responsibility of the recipient according to international shipping regulations. We recommend you consult with your local customs office for more information on potential fees.

We utilize DHL and FedEx International Priority services for order fulfillment. Shipping fees are calculated based on the destination country and total parcel weight. Complimentary standard shipping is provided for orders exceeding $300 USD. For orders below this threshold, applicable shipping fees will be automatically determined during the payment process.

In-stock items are processed and dispatched within 2-3 business days following order confirmation. Customized orders require additional production time and will be processed accordingly.

For international shipments, delivery timelines typically range between 3-7 business days, depending on the destination country’s customs clearance procedures and local postal operations.

A shipment confirmation email containing your tracking details will be automatically generated upon dispatch, ensuring full visibility of your order’s transit status.

Orders meeting or exceeding the $300 USD threshold qualify for our no-cost expedited delivery service, subject to standard terms and conditions.

Upon dispatch of your order, a shipping confirmation email containing your tracking details will be automatically generated. This unique tracking identifier enables real-time monitoring of your parcel’s transit status through the DHL Express or FedEx International Priority online platforms, with delivery timelines varying by destination country customs protocols and carrier service levels.

All orders ship Monday – Friday, excluding weekends and official bank holidays.

We recommend you order soon, so you get your magical jewelry in time.

In rare cases, your package can show as ‘delivered’ before you receive it.

This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or theft. Check between your front doors and talk to your household members and neighbors.

If you still can’t locate your order, contact your shipping carrier and state your tracking number. Please get in touch via service@eusharon.com and we will do our best to assist you in locating your missing package. If your order continues to be missing after following the above steps, please note that we are unable to offer reshipments or refunds on orders that show up as delivered.

Our quality assurance protocol guarantees a 30-day post-delivery remediation window for manufacturing defects or material discrepancies in product specifications. Purchasers encountering non-conforming items may initiate a return authorization protocol through our customer service portal to obtain complete reimbursement of the purchase price, contingent upon compliance with original packaging preservation and documented defect verification.

Contact us at service@eusharon.com or form to initiate a return. We will provide you with instructions on how to return the product.

If the return is due to a quality issue or an error on our part, we will pay for return shipping. For returns due to other reasons (e.g., customer remorse), the customer is responsible for return shipping costs.

All products are 100% new and original and have passed QC inspection before shipment. We offer free shipping returns for any quality issues. If you have a problem with your product, please contact us within 48 hours of receipt, and we will assist you.

To care for your pearls and maintain their luster:

  1. Clean gently: Wipe with a soft, damp cloth after wearing. For deeper cleaning, use mild soapy water (diluted neutral detergent) and avoid soaking.

  2. Avoid chemicals: Keep away from perfume, cosmetics, hairspray, and acids to prevent surface damage.

  3. Store properly: Keep pearls separate from other jewelry in a soft pouch to prevent scratches.

  4. Wear wisely: Put pearls on after applying makeup/perfume and remove before swimming, showering, or exercising (sweat can harm them).

  5. No harsh methods: Never use ultrasonic cleaners, toothpaste, or abrasive materials.

  6. Rehydrate occasionally: Wipe with a slightly damp cloth every few months to prevent dehydration.

Regular professional checkups for knotted strands are recommended.

To care for your S925 silver jewelry and prevent tarnishing:

  1. Daily Wear
      ·Avoid contact with water (showering/swimming), chemicals (perfume, lotions), and sulfur-rich environments.
      ·Put jewelry on after applying makeup or perfume.

  2. Cleaning
      ·Mild oxidation: Use a soft cloth or specialized silver polishing cloth to gently buff。
      ·Stubborn tarnish:
         i. Rub with toothpaste and a soft-bristle toothbrush, rinse with water, and dry thoroughly。
         ii. Quick fix: Boil water with 1 tbsp salt + aluminum foil. Soak jewelry for 10 seconds to restore shine.

  3. Storage
      ·Keep in an airtight bag or anti-tarnish pouch to limit air exposure.
      ·Store separately to prevent scratches from harder jewelry.

  4. Special Cases
      ·Gemstone settings: Avoid soaking; clean gently around stones to prevent loosening.
      ·Chains/bracelets: Check clasps regularly for wear.

Pro Tip: Wear your S925 jewelry often—natural skin oils slow tarnishing!

To care for your solid 18K gold jewelry and maintain its luster:

  1. Daily Wear
      ·Avoid contact with perfume, cosmetics, lotions, and household chemicals (e.g., chlorine, bleach) to prevent discoloration.
      ·Remove jewelry before swimming, showering, or activities involving sweat/abrasion (e.g., sports, gardening).

  2. Cleaning
      ·Mix mild dish soap with warm water. Gently scrub with a soft toothbrush, rinse thoroughly, and dry with a lint-free cloth.

  3. Storage
      ·Store in separate soft pouches or compartments to avoid scratches from harder metals/gems.

  4. Special Cases
      ·For gemstone settings: Clean gently around stones to avoid loosening prongs.

    5. Avoid
      ·Harsh chemicals or rough materials (e.g., paper towels, abrasive sponges).